A next-generation wearable device, personal digital vacation concierge and an IoT network of intelligent sensors combine to elevate the guest experience in the travel industry, and beyond…
Lippincott proudly served as an Innovation Team Partner to Carnival Corporation, alongside a diverse network of collaborators, to introduce a game-changing guest experience for the travel industry.
The innovative project was announced at CES 2017, with Carnival Corporation’s chief executive officer, Arnold Donald, introducing the Ocean Medallion technology during his keynote address.
Learn more at Ocean.com
During his address, Donald unveiled the Ocean Medallion, a first-of-its-kind wearable device that enables every guest to have a personal digital concierge to maximize each guest’s experience. The Ocean Medallion bridges the physical and digital worlds to deliver a new level of personalized service not previously considered possible. The quarter-sized, 1.8-ounce disc has no on/off button, needs no charging or instructions, and can be accessorized with jewelry, clips, key chains and bands, or simply carried in a pocket.
Randall Stone, chief experience officer and director of Lippincott’s Innovation Lab, spoke with VentureBeat about the project, explaining: “We were thinking pretty much like a startup, although Carnival Corp. is an established company with 50 percent market share. They enlisted our help to bring their vision to market. We worked across teams to blend experience innovation with the expression of the new brand. Our work is helping to establish an experience that never loses sight of the guest.”
Read the full article in VentureBeat
We worked across teams to blend experience innovation with the expression of the new brand.
— Randall Stone, Chief Experience Officer
“With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm — not just in the cruise industry but in the larger vacation market and potentially other industries,” explained Arnold Donald, CEO of Carnival Corp. “Our focus is on exceeding guest expectations every single day and consistently delivering great experiences, and we do that extremely well. Now we are in prime position to take the guest experience to a level never before considered possible and build on cruising’s popularity and value as the fastest growing segment of the vacation sector.”
Watch Carnival Corporation’s keynote presentation at CES