Senior Partner Rodney Abbot is interviewed about his professional background, his sources of inspiration, and how to successfully launch a new identity within a large global organization.
Senior Partner and Director of Experience Innovation Randall Stone and Associate Dan Clay unveil that the secret to customer loyalty is less about the moment of interaction and more about the before and after. They outline six innovative tips brands can leverage to create happiness halos amongst consumers.
Partner Dylan Stuart describes why the auto industry is on the verge of an exciting opportunity and explains how car brands can leverage consumer and technology shifts to deliver outstanding customer experiences.
Senior Partner and Chief Operating Officer Suzanne Hogan discusses legacy brand's successful evolutions, as well as the steps companies should take toward reinvention. She describes how technology can be a catalyst to propel companies forward, creating experiences consumers expect and want.
Partner Hilary Folger speaks at Iconic: Chicago about the steps companies should take to help their brands become icons. Her advice — to focus on authenticity in order to prove successful — is part of this event roundup.
Senior partner Brendán Murphy examines the changing role of color in design and branding. He outlines eight different ways the use of color in branding is evolving.
Lippincott created the design strategy behind Lotte Duty Free's new store format, incorporating state-of-the-art technology and dynamic digital content. Partner Hyun-Joo Eum describes the new retail environment, as well as how we helped to deliver maximum impact on customer experience while preserving retail space.
Partner Alissa Tribelli weighs in on Hyatt Centric, a new lifestyle brand from Hyatt Hotels. She describes the strategy behind the brand's positioning, as well as the significance of the logo and visual system.
Senior partner Brendán Murphy describes the role that color should play in branding given the shift to the digital world. He outlines ten ideas to keep in mind to use color to better connect with consumers and exhibit authentic brand personalities.
CEO Rick Wise describes how to turn brand customers into advocates and how marketers can use experience innovation to produce experiences that resonate emotionally. He offers four guiding principles to consider when reconceiving the customer experiences of tomorrow.